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Frequently Asked Questions

Q: Are your products covered by warranty?

A: Yes, all our products come with manufacturer warranties.


Q: Can I return a product if it doesn't meet my expectations?

A: Yes, we have a return policy. Please check our Returns & Exchange policy.


Q: Do you offer free shipping?

A: Shipping policies vary by product and location. We may offer free shipping on select items. Please check the product page for specific information.


Q: What types of payment do you accept?

A: We accept major credit cards, PayPal, and other secure payment methods.


Q: Are inflatable kayaks durable?

A: Yes, inflatable are made with high-quality materials for durability and puncture resistance.


Q: Are your products suitable for saltwater use?

A: Yes, our kayaks and boats are designed for both freshwater and saltwater use. However, it's important to rinse them after saltwater use.


Q: Do you offer any discounts for military or first responders?

A: Yes, we offer discounts for military and first responders. Contact our customer service for more details.


Q: How do I inflate an inflatable kayak?

A: Each inflatable kayak comes with a manual pump. Follow the instructions provided or watch our instructional videos for guidance.


Q: What accessories come with the kayaks?

A: The accessories vary by brand and model, but most kayaks come with a pump, paddles, and a carrying bag. Check the product details for specifics.


Q: Can I track my order?

A: Yes, you will receive a tracking number once your order has been shipped. Use this number to track your shipment on our website or the carrier's site.


Q: What kayak brand is best for beginners?

A: Sea Eagle and Aqua Marina offer excellent options for beginners due to their stability and user-friendly designs.


Q: Are replacement parts available for purchase?

A: Yes, we offer replacement parts for the brands we carry. Contact our customer service on support@kayakish.com for assistance.


Q: Do you offer international shipping?

A: Currently, we only ship within the United States & Canada for some selected models. Contact our customer service on support@kayakish.com for assistance.


Q: Can I finance my purchase?

A: Yes, we have a tie-up with Affirm which offers the financing option. Please choose affirm while checking out to use the benefits.


Q: Are the kayaks suitable for solo or tandem paddling?

A: Many of our kayaks are versatile and can be used for both solo and tandem paddling. Check the product details for specific information.


Q: How do I clean and store my inflatable kayak?

A: Rinse the kayak with fresh water after each use and store it in a cool, dry place. Follow the care instructions provided with your kayak.


Q: Can I use an electric motor with your kayaks?

A: Some models are compatible with electric motors. Check the product specifications for motor compatibility or contact our customer service at support@kayakish.com for assistance.


Q: Can I transport inflatable kayaks on the roof of my car?

A: Yes, inflatable kayaks are often compact and suitable for roof transport. Ensure proper securing and follow the instructions for roof rack compatibility.


Q: Are there any restrictions on where I can use the kayaks?

A: Check local regulations for water access and usage restrictions. Most of our kayaks are suitable for a variety of water environments.


Q: How do I patch a puncture in my inflatable kayak?

A: Most inflatable kayaks come with a repair kit.


Q: Can I cancel my order after it has been placed?

A: Order cancellations are subject to our cancellation policy. Please read our Refund Policy or contact our customer service as soon as possible for assistance.

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