Refund policy

RETURNS

Most of our brands have a 1-year warranty.  We are glad to help with any issue you may have.  If you are not satisfied for any reason at all please contact us immediately at support@kayakish.com and do not return the item without our return authorization.

✅ Return Window:

Customers may request a return within 30 days of delivery. To be eligible for a refund, products must be unused, undamaged, and in original packaging.

⚠️ Return Conditions:

• All non-defective returns are subject to a 20% restocking fee.

• The buyer is responsible for all shipping costs, including:

  • Original shipping to the buyer

  • Return shipping to our warehouse

• If the order was shipped with free shipping, the actual cost of shipping will be deducted from the refund amount.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In other words, the product must be able to be re-sold as new. Processing returns can take up to 14 Days.  

Return shipping should be insured and is not refundable. If buyer does not insure the item, they incur the risk of a lost shipment.  Any original shipping fees associated with the item will not be refunded.  

CANCELLATION ORDERS

If you cancel an order before it is shipped, you may be charged a $25 administrative fee.

If you decide to cancel your order after it has already shipped, you (the buyer) will be responsible for actual shipping costs to you and back to the manufacturer. You will also be liable for the payment processing fees incurred - 2.9% of total order amount. A restocking fee of up to 20% may be assessed.

If you decide to cancel your order which has been ordered by Affirm then a 20% restocking fee will be charged even if the shipment has not taken place. This is due to the charges Kayakish has to pay while receiving the orders via Affirm.

Refunds will only be issued to the original credit card used when purchasing. Refunds may take up to 1-2 weeks to return to your account depending on your financial institution.

WHAT TO DO WHEN AN ITEM IS DAMAGED IN TRANSIT

Kayakish must be notified by you within twenty-four (24) hours after receipt of all damaged products and shortages. Individual manufacturers may differ on damages as noted below.  Please inspect the packaging of your item(s) for damage and missing parts IMMEDIATELY when they arrive and before the carrier leaves. If you notice any damage, make note of it when signing for delivery. 

If you sign the delivery form, you are releasing the shipping carrier of liability and stating that you received your package in good condition and with all parts included. If damages are reported after the shipping carrier leaves, it can make it very difficult to recoup any losses from damages. If you notice damage upon opening the item (concealed damage), please reach out to us through the 'Contact Us' link at the bottom of the page.  Carriers only allow two (2) business days after delivery to file a freight claim, so please contact us immediately.  Save shipping container and take photos of the damaged container and the product.

In the rare case that there is extensive damage to the package reject the delivery and contact us immediately.  Charges apply if the item is shipped back to us due to a failed delivery. If your item arrives damaged or defective, do not use it. Failure to promptly follow these instructions could result in our inability to help you resolve this issue without loss to you.  Please be prepared to show proof of purchase and photos of the defective product. 

WARRANTY

Our inflatable watercraft are warranted against defects in workmanship for a period of 1 year from the day of delivery or 120 days. The buyer must contact us for an authorization before returning the defective item.  Warranty service can only be performed once the item has been returned to where the order was shipped from.  If the product is determined to be defective, the product will be repaired, replaced, or refunded, at our option.

Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. This warranty does not cover consequential damages or any other losses arising from any defect of the product.

This Warranty does NOT cover:

Products used for rental, for hire or in professionally guided tours and other uses not considered normal recreational purposes; and punctures, cuts and abrasions sustained in normal use; and items involved in accidents; and items damaged in white water mishaps, and other unreasonable uses or improper storage. This warranty applies to original owner and is not transferable.